Senior CRM Developer – Full time, fixed-term role – based in Sydney CBD – Hybrid work model.

About Uniting

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative, respectful, compassionate and bold.

Role Purpose

We are looking for a Senior CRM Developer to join our internal Customer Relationship team at Uniting. As the Senior CRM Developer, you will play a crucial role working with stakeholders to identify current business process models, requirements and areas of improvement for customer experience and marketing initiatives

The primary purpose of the role is to understand business and data requirements to enable the continued deployment of Microsoft Dynamics 365.

You will seek opportunities to leverage Microsoft Dynamics 365 and related systems to meet evolving business needs and will assist internal stakeholders to appreciate how Microsoft CRM Dynamics could be best utilised to advance Uniting business operations.

Key Responsibilities

You’ll play a key role in supporting the CRM project by:

• Working towards the defined priorities and outcomes for the IT team, stakeholders and your specific areas of accountability
• Working with your colleagues to understand and apply the translation of Uniting and Business Stream strategies through your regional and/or local plans, thereby ensuring a consistency in service delivery, practice and maximising performance
• Actively participating in communication in order to understand and contribute to a One Uniting way of operating
• Working productively and collaboratively as a positive role model both within your team and with others across Uniting

As a CRM Dynamics Senior Developer your role will:

• Utilise your MS Dynamics CRM functional & development skills in all stages of the project from Design, Build & Deployment
• Assist in the scope, design  & build of integrating customers records into CRM
• Use your technical knowledge and experience of the Microsoft Dynamics 365 and Power Platform environments including Power Apps and Power Automate
• Apply your analytical skills in capturing, documenting and interpreting business requirements
• Work closely with business analyst, developers, testers & business stakeholders
• Develop standard processes to support the evaluation of candidate projects to ensure that these support the organisation’s strategy
• Collect and interpret data relating to the current operating environment relevant to the Customer Strategy
• Support our customers through post go live issue resolution
• Contribute to post implementation reviews in order to validate internalisation of solution to achieve realisation of benefits (undertake root cause analysis)

Qualifications and Experience

Ideally you will possess 5+ years’ experience working within the Microsoft Dynamics CRM domain, including PowerApp.

You will also:

• Extensive experience in CRM integration
• Proven track in the MS Dynamics CRM implementations
• In-house and/or Consulting experience in delivering CRM Programs/Projects
• Strong functional leadership and demonstration of industry best practice experience
• Proven analytical and documentation skills that will ensure we create high quality documentation and solutions
• Strong communication and collaboration skills – ability to communicate effectively and professionally with other team members and customers
• Time management skills and ability to set priorities, plan and organise – you are highly structured with an eye for detail and take pride in "on-time, every-time" delivery
• An understanding of project delivery & acceptance processes, preferably within a Health or Aged Care environment
• Experience in mapping business processes and achieving process improvement in conjunction with systems implementation
• Proven experience in process improvement activities utilising Lean methodologies and tools and managing autonomous pieces of process improvement work
• Proficient in the use of analytic tools such as analysis, spread sheets, flow-charting and process diagramming
• High level of competence with the standard Microsoft Office suite including Word, Excel, PowerPoint and Visio

Even better

• Possess Experience/Skill in Agile methodology
• Possess functional knowledge in other areas, for example Customer Portal, Telephony, Website, Data Governance, Integration
• Possess skills/experience in Master Data Services, Data Quality Services

To review the role responsibilities in greater detail please review the comprehensive Position Description by clicking on the link: PD CRM Senior Developer_FINAL.docx

What We Offer You

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Access to Fitness Passport – Live your best life.
• A supportive and inclusive and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

How to apply:  Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt. Please apply today!

For all questions, please don't hesitate to contact Fabio Ioviero via email at fioviero@uniting.org

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
 
We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
 
Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.
 
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work. 
 
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.