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Service Desk Analyst

  • 498859
  • Information Technology
  • Full time closed period contract

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. 

As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity.

We are bold, imaginative, respectful and compassionate.

About the role:

This great 6 month fixed term contract position will be based in Parramatta's CBD, and will be an addition to our already established IT Service Desk team due to team growth. There may be the opportunity to extend or convert to a full time position!

As a Service Desk Analyst you will be responsible for providing first line IT Support to all Uniting Staff by guiding end-users and conducting troubleshooting activities.


  • Providing remote Tier 1 support through phone, email or ticketing system (ServiceNow).
  • Analyse, troubleshoot, resolve, liaise and prioritise incidents, problems and requests.
  • Communicating to users the progress of their requests/incidents from receipt to closure.
  • Accurate logging of service requests in a timely and efficient manner.
  • Work with a variety of support groups in order to resolve incidents.

Skills and experience:

  • Demonstrated Customer Service experience
  • Strong communication skills as you will be assisting all levels of Uniting's staff
  • Analytical and problem-solving skills with a high attention to detail
  • Ability to learn and adapt to new systems
  • Previous IT Service/Support experience an advantage

Further to this we offer:

  • Combination of working from our modern Parramatta CBD office and WFH!
  • Some flexibility with start and finish times - Lets make something work!
  • Chance to play a key support role for our valued staff
  • Competitive NFP salary packaging options - additional tax free dollars!
  • Work within an organisation that has a positive impact on our clients
  • Join a highly collaborative and supportive friendly team

For a comprehensive overview of this role please click on the link below to view the position description.

 PD - Service Desk Analyst.docx

All applications will be reviewed upon receipt - please apply as soon as possible!

At Uniting we believe vaccination to be the best way to keep our employees and clients safe from COVID-19.  We require all employees to be fully vaccinated against COVID-19 as a condition of employment.

Uniting actively contributes to a safe and supportive working environment that is inclusive of all staff through celebrating their nationality, cultural background, LGBTI status, abilities, gender, age, and uniqueness.

Employment with Uniting is subject to satisfactory background checks which will include a national Police check, working with children check, working with vulnerable people check and reference checks

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