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Senior Business Analyst - Service Now - Fixed Term 12 months

  • 494618
  • Information Technology
  • Full time closed period contract

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice.

With over 10,000 employees and volunteers working across more than 300 sites, our services are in the areas of aged care, disability, community services and chaplaincy.

About the role:

As a Senior Business Analyst will play a key role in ensuring BAU achieve desired benefits and bringing strong in-house capabilities in ServiceNow. 

Based in Parramatta, you will work with the business on design and development requirements, then implement and improve new or current systems/processes.

You will facilitate workshops, collaborative design sessions and performing customer journey mapping directly with product owners at all levels of the organisation.

Work as part of a multi-disciplinary agile team to deliver high quality business value driven user stories with well-defined acceptance criteria.

Skills and experience:

  • Experience as a Business Analyst or Project Coordinator
  • Participate in, and facilitate, agile ceremonies and rituals, backlog refinement, daily stand-up, Iteration and release planning, showcases, sprint retrospective
  • Foster delivery discipline and transparency by leveraging project management tools like JIRA
  • Excellent active listening skills and ability to establish and maintain strong relationships

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity.

We are bold, imaginative, respectful and compassionate.

Further to this we offer:

  • Work with a large ServiceNow environment offering a variety of complex challenges
  • Chance to deliver significant organisational change and improve outcomes
  • Varied workload including BAU, internal projects and wider organisation initiatives
  • Ongoing professional and personal development opportunities
  • Join an organisation that has a positive impact on our clients and the communities in which they live

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