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Senior Applications Support Analyst

  • 498904
  • Information Technology
  • Full time permanent

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice.  Our focus is always on the people we serve, no matter where they are at in their life.

About the role:

As the Senior Application Support Analyst your role is responsible for the provision of application maintenance and support services directly to users of the systems or to internal Uniting service delivery functions.

Support typically includes investigation and resolution of problems, incidents and requests and may also include performance monitoring.

Resolution may be achieved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or specific modifications, updating documentation, manipulating data, or defining enhancements.

Support often involves close collaboration with vendors, developers and/or with colleagues specialising in different areas such as Database administration or Network support. You ensure that all requests for support are dealt with according to set standards, procedures and service levels.

To review a copy of the position in detail, please click on the link below to access the PD

 Senior Application Support Analyst PD (002).pdf

Qualifications and Experience:

Bachelor qualification in a relevant field or equivalent experience.

  • A minimum of 10 years of experience in delivery of Application Support, Project Delivery and Solutions Design.
  • Bachelor qualification in a relevant field or equivalent experience.
  • Demonstrates solid professional experience in medium to large organisations
  • Experience in engaging stakeholders and developing relationships
  • Ability to operate autonomously as well as collaboratively in a team environment
  • Experience in the leading, mentoring and guidance of senior/junior developers
  • Experience in the application of Enterprise Architecture disciplines and exposure to IT service designs and operations will be highly regarded

About you:

  • You are self-motivated and a quick learner
  • Possess good oral and written communication skills
  • Are committed, accountable, and have the ability to multitask
  • Strong interpersonal skills, great tea player with an open mind!

At Uniting, we offer an amazing culture, exceptional benefits and we work hard to achieve our main goals always keeping in mind our values and ethics.

We are bold, imaginative, respectful and compassionate.

  • Flexible Hybrid work model - Sydney CBD or Parramatta CBD as a base
  • You will be joining an innovative, agile, supportive team
  • Have access to superb Not-for-Profit benefits - an extra $16k tax free+++
  • An EVP that is well developed, accessible and created to assist and support you
  • We truly promote from within - career progression actively encouraged
  • Ideas and solutions are key and always welcome - we listen!

For a confidential discussion about the role and salary range please don't hesitate to contact Louise Massie on 0422 154 242 or via email at

Applications will be reviewed upon receipt - please send your CV and a cover note detailing WHY this role appeals to you.

At Uniting we believe vaccination to be the best way to keep our employees and clients safe from COVID-19.  We require all employees to be fully vaccinated against COVID-19 as a condition of employment.

Uniting actively contributes to a safe and supportive working environment that is inclusive of all staff through celebrating their nationality, cultural background, LGBTI status, abilities, gender, age, and uniqueness.

Employment with Uniting is subject to satisfactory background checks which will include a national Police check, working with children check, working with vulnerable people check and reference checks.



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