Person, Hair, Clothing, Apparel, Female

Quong Tart Home Support Officer

  • 501097
  • Aged Care - Residential
  • Part time permanent

About us

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice.

Our services are in the areas of aged care and disability, community services, and chaplaincy and we get involved in social justice and advocacy issues that impact the people we serve. We commit to respecting children and take action to keep them safe.

As an organisation we celebrate our diversity and welcome all people regardless of lifestyle choices, ethnicity, faith, sexual orientation and gender identity.

We are bold, imaginative, respectful and compassionate.

About the opportunity

Uniting is seeking Home Support Officer to work at Uniting Quong Tart facility in Ashfield on a PPT basis. 

Monday Tuesday and Wednesday only.

This is a Chinese speaking facility so you must be fluent in Cantonese and Mandarin.

The home Support Officer is responsible for developing fortnightly staff. You will be responsible for managing daily rosters, coordinating staff shifts, shift replacements and leave requests as well as completing payroll within the home.

This role is central to the delivery of our person-centred approach and is the face of Uniting that goes beyond the Home Support Officer role, to welcome and support clients and their families during the moving in process. You will actively seek out opportunities to engage and build connections across the household and the broader community.

Key responsibilities may include:

  • Answer calls of various internal and external stakeholders, resident families etc
  • In collaboration with the Service Manager, rosters will be up-to-date and available to all team members so you will be able to utilise a rostering system and day-to-day management of daily rosters
  • Organising meetings and education schedules and minute taking
  • Ordering of supplies and consumables
  • Scan, upload and file documents of residents and staff securely in the SharePoint system.
  • Process invoices in the system in a timely manner
  • Communicate well with clients with varied needs and backgrounds.
  • Assist residents by performing various tasks such as , preparing rooms, transport reservations and arranging for service bookings.
  • Engage and build community connections, prompting the services of Uniting
  • Facilitate quality, timely and effective communication maintaining privacy and confidentiality of each client
  • Promote the rights and privacy of our clients, in accordance with relevant policy and legislation



  • Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience
  • Flu Vaccination

At Uniting we believe that being fully vaccinated for COVID-19 is the best way to keep our employees and clients safe. That’s why we require all potential new employees to have received three (3) doses of a COVID-19 vaccine as a condition of employment.   

Skills & experience

The candidate must have good hands-on experience with a computer system as the job requires working on different platforms like CRM, roster, worksmart dynamics, placing online orders for laundry and equipment/accessories for the facility.

  • Rostering experience is a must
  • Great communication and customer service skills
  • Ability to problem solve, negotiate, mediate and resolve conflict
  • High attention to detail and multitasking
  • Great organisation and time management skills
  • High level computer skills inc. outlook, teams, Microsoft office, Client data management systems

Benefits & culture

Uniting is proud to be an EEO employer. Uniting supports an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

  • Ongoing training & development
  • Career development opportunities

Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.

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