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Business Solutions Analyst

  • 499433
  • Governance, Risk and Quality
  • Full time permanent

Business Solutions Analyst - Full time Perm role, Primary location of work/office is based in North Parramatta (parking available) Hybrid work model

What you’ll be doing:

This role reports to the Client Systems Management Lead and is an integral member of the Care and Clinical Governance team in the Governance, Risk and Quality Directorate.

You'll be working in a small, collaborative and supportive team, as a key facilitator/translator between service and technical staff assessing business processes, practices and reporting requirements identifying appropriate information collection, systems configuration and reporting needs.

Your key responsibilities will include:

  • Translate, understand, apply priorities and plans to the service ensuring consistency through adherence to system processes
  • Work with key stakeholders including facilitation of workshops to identify and document business processes for new and existing programs
  • Develop and maintain user documentation of system processes and reports, including user guides and tip sheets
  • Participate in Agile project methodologies, such as sprint planning (including task effort estimation), working in sprints, raising issues or delays as soon as possible; supporting management of the Agile methodology within the team
  • Contribute to the delivery of projects within the Operational Plans and other tasks as required.
  • Actively contribute to the support process by monitoring service requests within the IT Service Management system
  • Participate in ad-hoc projects as and when required

Who we’re looking for

You’ll bring proven experience in your field of expertise and can demonstrate success building and maintaining relationships with large groups of users at all levels of a complex organisation and you'll also have:

  • Bachelor’s Degree or post graduate qualification with a major in Information technology, project management or related field.
  • Drivers licence to travel to regional NSW locations
  • Natural curiosity and initiative to analyse current systems and processes to identify gaps , pain points and opportunities for improvement. past experience with Lean methodologies would be beneficial
  • Proven expertise in developing and delivering high quality technical and Business specifications and documentation
  • Excellent verbal communication skills with active engagement of stakeholders
  • Possess excellent time management and organisational skills setting achievable timeframes and work to complete projects, tasks and duties on time.

For a comprehensive overview of this fantastic role please click the link below to review the PD

 Business Solutions Analyst - PD.docx

We’ll create a better future for you

Our people are at the heart of everything we do, and we support them to grow and develop to be their best through our strong commitment to learning, flexibility, great benefits and a positive culture of teamwork and cooperation. Together, we can build a better future for the people and communities we serve, and for you.

About Uniting

Uniting NSW.ACT is one of the largest and most trusted not-for-profit providers of community services in Australia. Our services span areas including aged care, child and family, mental health and disability. We value diversity and always welcome everyone, exactly as they are.

How to apply:

If you see yourself in this role, we’d love to hear from you. Just click on the ‘Apply now’ button, fill out your details and submit. Once you apply, we’ll keep you up to date on how your application is progressing. We encourage applications from people who identify as Aboriginal or Torres Strait Islander.

For all confidential enquiries including salary range and if a LinkedIn applicant a copy of the PD (LinkedIn does not support PD inclusion within advertisements) Please contact Louise Massie on 0422 154 242 or via email at

At Uniting we believe vaccination to be the best way to keep our employees and clients safe from COVID-19.  We require all employees to be fully vaccinated against COVID-19 as a condition of employment.

Uniting actively contributes to a safe and supportive working environment that is inclusive of all staff through celebrating their nationality, cultural background, LGBTI status, abilities, gender, age, and uniqueness.

Employment with Uniting is subject to satisfactory background checks which will include a national Police check, working with children check, working with vulnerable people check and reference checks

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