Person, Face, Female, People, Smile


Business Analyst - Home and Community Care

  • 501181
  • Administration and Office Support
  • Full time closed period contract

About the Opportunity

The Business Analyst will be focused on providing general analytical support in addition to identifying trends in workforce and client data across Home & Community Care, in line with rostering best practice principles and efficiencies. This is a 12-month closed period contract position located in Parramatta.

Key responsibilities:

  • Analyse, monitor and report on data and analytics
  • Provide analysis and actionable insight, supporting the management of rostering/workforce opportunities and challenges in order to meet client and business needs.
  • Analyse and report on data to identify services experiencing rostering challenges such as pay queries, overtime, contract utilisation and workforce shortages.
  • Deliver accurate and timely reporting to Service Manager and broader HACC management.
  • Provide insights from data analysis and identify key trends to support strategies aimed at addressing key operational issues, challenges and risk.
  • Maintain and apply a sound knowledge of rostering requirements specific to the industry including best practice, new process/system developments and staff engagement.
  • Engage with the Systems Coordinator, wider Business Support team, Quality team and any other Key Stakeholders to develop benchmarking and performance metrics.
  • Contribute to workforce initiatives and projects across Home & Community Care as required.
  • Support the Home & Community Care stream as they continue to experience rapid growth and change.

About you


Bachelor qualification in a relevant field or equivalent experience (HR, Business, Business Systems preferred)


  • Three (3) or more years’ experience in your field of expertise.
  • Excellent written and verbal communication skills, be organised, systematic, thorough, accurate and disciplined.
  • Possess good skills at navigating a complex organisation, forging relationships, and managing through influence
  • Demonstrated exposure to complex staff rostering, workforce planning or scheduling of large teams
  • Demonstrated experience analysing workforce and rostering data to identify opportunities and suggest improvements
  • Demonstrated experience and knowledge of rostering systems
  • Demonstrated knowledge of rostering best practice principles
  • Advanced computer skills in Microsoft Office applications
  • A demonstrated passion for social change and contributing to an organisation of influence for the most disadvantaged

Even better:

  • Demonstrated experience within the Aged Care industry, particularly Home & Community Care
  • Experience using rostering systems, including Alaya Care

Benefits & culture
As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
• Salary packaging entitlements
• Ongoing training & development
• Career development opportunities

At Uniting we believe that being fully vaccinated for COVID-19 is the best way to keep our employees and clients safe. That’s why we require all potential new employees to have received three (3) doses of a COVID-19 vaccine before they start work with us.   

For any questions, please contact Mitchell Heaven, Talent Acquisition Specialist on

Apply Here

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