About the opportunity

Our Admissions Specialist's  are core to the Uniting team, and provide a vital service to potential residents, their families and our allied health referral partners. As the key Admissions contact for consumers, who are looking for care, you will be responsible for ensuring all enquiries are answered and options explored so that everyone receives the information and attention required to make an informed decision on their future.

Having an empathetic attitude when dealing with people and a positive, constructive mindset to find the right solutions is at the very heart of this role. You will also need to demonstrate a pro-active mindset, ensuring hospital and allied health contacts in the area are aware of Uniting’s residential care options, building relationships and becoming seem like a local expert in the transition to aged care.

What you’ll be doing in this role

• Communicate with potential clients, their families, and other stakeholders, all of whom may have varied needs and queries in relation to prospective entry to residential care
• Ensure all incoming enquiries are answering and relevant communication is documented, being responsible for updating the CRM
• Promote the Uniting Residential Aged Care Services within the South Coast region, ensuring the right match of resident to service, based on factors ranging from Care needs to financial situation and Lifestyle options.
• Work for the continuous improvement of our service to ensure it’s the best it can be, in line with legislation and Uniting Policy.

Who we’re looking for:

• Ideally, you will have a Certificate IV in Business Administration, Customer Service or equivalent qualification/experience.
• Full NSW Driving License
• Experience in similar role desirable

Skills & experience

• High attention to detail and ability to problem solve, negotiate, mediate and resolve conflict
• An understanding of the Aged Care Sector - ideally Residential Aged Care
• Well-defined networking, relationship management & customer service skills & experience
• Well-defined written & verbal communication skills

What We Offer You:

• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive and inclusive, and collaborative work environment
• A commitment to offer opportunities to grow your career  
• Purchase of additional leave

Who is Uniting?

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

How to apply

If this opportunity is of interest, then we’d love to hear from you. Just click on the ‘Apply’ button in this ad, fill out your details and submit. We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

What to expect

Please know that employment with Uniting will require a National Police Check, and Reference Checks.